04

Nov

2018

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“cruisin’ on the interstate, just follow while i innovate

too many try and imitate, medallion like a dinner plate

front and get your dinner ate, chinchilla for the winter, wait

i’m tryin’ to bring the ‘sexy back’ with Timbaland and Timberlake”

Campfire – Wu-Tang Clan

Following up on my previous post announcing a new fintech venture capital chapter and thanking the excellent Santander InnoVentures team and Santander Group individuals I worked with, I wanted to share some of my key learnings around innovation – the past two years working with the Santander’s venture team and various parts of the banking group have been enriching, and then some.  I worked with InnoVentures under three different group innovation heads and therefore witnessed three different approaches to innovation. I was able to peak in and collaborate on many innovation projects at the group level and country level, some incremental, some moonshots, some purely technology driven, some business model driven. I was able to interact with individuals on the retail side of the bank, the corporate side, at group level, with the UK bank, the US bank, the Nordics operation, the Spanish bank, with technology & operations, with teams focused on lending, asset management, savings, blockchain or AI projects, bank as a service or platform and digital identities initiatives.   To boot, I worked on some of the venture team’s prospective investments as well as overall portfolio management.  Inadvertently, following my time as an investor at an independent VC, I got an education on cutting edge innovation from a leading incumbent’s perspective, and most importantly, what works and does not work.

I also encountered the severe regulatory limitations banks/incumbents operate under, be it from local regulators, legislators or global risk and compliance frameworks which cannot be violated one iota. Obviously, these limitations are one of the explanations why banks find it so difficult to innovate and re-think their businesses in a swift and nimble way. Some banks find these limitations more difficult to overcome than others, other venture down the road of direct investments, innovation partnerships or venture capital partnerships. Santander, with its various in-country innovation efforts and its venture arm, with an excellent portfolio of venture investments built in the past three years and the major innovation wins across various countries, is attempting to stay at the forefront of innovation in a rapidly changing landscape.  Its efforts are indeed laudable.

I took some time over the past week to reflect on my experiences in fintech beginning back in 2009 with Route 66 Ventures through my time with Santander InnoVentures, including my various interactions with consulting firms, accelerators, startups, academics, and other incumbents.  Through the sum of these experiences I have pieced together a set of theories on best practices in financial services innovation at the incumbent level, heavily centered around venture investing and venture building (e.g., internal innovation around new businesses).

Here, humbly submitted, is my attempt at a best practices framework:

  • Innovation is a partnership game. If you (as an incumbent) think you can innovate on your own without the outside world’s help, you are on the wrong track. Innovate with others, don’t innovate solely for and with yourself. It is always better to augment one’s internal efforts with partnerships bringing external expertise. For venture investing it means investing in an accelerator, or even an independent fund.  For venture building it means partnering with a consultancy firm specialized in innovation in financial services.
  • Absolute control is an impediment. Given that partnering is so important to achieve positive innovation results, it is crucial to realize that some level of control will be relinquished.  This is probably one of the most difficult learning points a bank has to digest and put in practice.
  • Innovation requires a portfolio management approach. There is no unique silver bullet. The trick is to build a multi-varied approach that best fits the organization and includes internal venture building, fintech accelerator initiatives, venture investing, iterative and small projects, a few moonshots, as many innovation centers across the organization as possible, and a central innovation nervous system to coordinate all activities. Centralized innovation often fails. So does uncoordinated decentralized innovation.
  • Innovation cannot be abstracted.  Innovation cannot be a completely separate function; it must balance an incumbent’s tactical and strategic goals. Overweighting either side of the spectrum leads to excessive behaviors that will not lead to optimal outputs.
  • Silo-ed thinking is the enemy of innovation. From the same token, the innovation team needs to be cognizant of banking, inside and out, while incorporating outside thinking. Again, the extremes are dangerous:  not being well versed in what it means to be a banker or not being able to bring new outside non-banking thinking are deathly risks and very difficult to overcome.
  • Modest early wins will enable bolder visions. Early successes will enablereasonable risk-taking over time.  Alternatively, an early loss can be very difficult to mitigate.
  • Culture is a crucial component of innovation success.Thus, education and evangelizing are necessary and required.  At the same time, education and evangelizing without substance lead to innovation theater and empty showmanship.  This is unfortunately all too common amongst incumbents today.
  • Best to abstract more than less for either venture building or venture investing initiatives. If given a choice, err on the side of more  Investing on balance sheet is a very difficult balancing act to pull off that is tied closely to bureaucratic decisioning and approvals, while creating a new venture team in a separate legal entity is an easier proposition.  The same applies to venture building. Abstracting means creating new and/or separate legal or operational entities.
  • Find the right mix between strategic and financial returns. Investing purely for strategic returns is extremely vulnerable to negative outcomes.  Investing entirely for financial returns will not address immediate corporate needs.  It is crucial that the venture investment function be built with the right mix in mind, and with a healthy portion of capital dedicated to purely financial returns untethered from the constraints of what the bank needs or wants, while at the same time dedicating capital to startups that overwhelmingly fit a strategic goal.  Strategic investments will be made in some Horizon 2 and many Horizon 3 startups that by definition may be less mature.  Financial investments will be made in some Horizon 2 and many Horizon 1 startups that by definition need to be more mature.
  • Substance over form for startup engagement. Interacting with startups or third parties for a specific project is of paramount importance. However, paper milestones  (such as a proof of concept) should not give false comfort that a prospective investment satisfies a strategic and/or financial hurdle. A PoC may be necessary but it is not a sufficient condition for investment.
  • An incumbent needs to bring something special to the table when interacting with a startup.Simply digesting the startup’s value proposition leads directly to a vendor/client relationship that should be avoided at all costs.  Vendors are fine but they are not strategic.  Too many incumbents chase vendor solutions instead of strategic engagements.  In other words, very few incumbents are investing in Horizon 3 startups.  Many are easily seduced into Horizon 1 startup investments that could just as easily be vendor relationships.  As such, careful examination of what the startup needs and how the startup’s platform or technology can be enhanced (e.g., with data or subject matter expertise) to produce something different or superior is the key to delivering real and sustainable returns.  Hence, my comments above on the meaninglessness of proof of concepts as a strategic relationship.  Strategic investments do not require a PoC, particularly Horizon 2 or 3.
  • Strategic and financial returns require a practical risk-taking ethos.In general, bank employees are in the business of managing risk while innovation is all about taking risks. These approaches are at odds with one another.  A healthy risk appetite in the context of a balanced organizational structure is of great importance.
  • Innovation inputs require a holistic approach and innovation outputs should be treated holistically. By that I mean that innovation is not only about adopting new technologies, or designing a new work-flow. It is about integrating customer needs and business models and employees in a systemic manner (see Horizon 3 ideas).  Further, much like with Amazon where innovation for the core business leads to new businesses that were not initially foreseen, applying new technologies to existing banking business groups or processes may lead to broader use cases – for example, a new risk management framework powered by AI for internal uses may be also useful for the bank’s corporate customers.

These are but a few thoughts and lessons I gathered along the way and built in a non-exhaustive way — my own roadmap of innovation and venture investing ideas so to speak.  These thoughts are clearly not exhaustive, and will clearly evolve and expand as my venture journey continues.  As referenced in my prior post, I will be back to you with some detailed news on my next project in the next several weeks.

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27

Oct

2018

“Ch-ch-ch-ch-Changes
(Turn and face the strange)
Ch-ch-changes
Oh, look out you rock ‘n rollers
Ch-ch-ch-ch-changes
(Turn and face the strange)
Ch-ch-changes
Pretty soon now you’re gonna get older
Time may change me
But I can’t trace time
I said that time may change me
But I can’t trace time”

Changes – David Bowie

 

There is nothing permanent except change said Heraclitus. This certainly applies to my entire professional life, from its beginning to now. My tenure as a Venture Partner with Santander InnoVentures for the last two years has come to an end. I have a new project that is about to move forward after a year of preparation that now requires 100 pct of my time.  I will be updating everyone in detail on this effort in a new post very shortly.

This transition would not be complete without a mention and warm thanks to the individuals that allowed me to work with Santander InnoVentures and interact with various parts of the bank. Throughout all these interactions at Santander, I met outstanding individuals at the top of their game and knowledge in one specific subject matter or another. I met creative people hard at work transforming the group as well as old school bankers struggling with what banking means in this new digital world we live in. I met executives whose understanding of core banking systems would put to shame any thought leader in the field and risk/compliance managers acutely aware of the limitations of fintech in its limited “go-alone” direct to consumer approach.  It was fascinating, exhilarating, and unique all at the same time.

Specifically, thank you to Mariano Belinky who took the risk of working with me in the first place and allowed me to help the team in every way I could. Without him InnoVentures would not be the success it currently is – he is a force of nature and a dear friend. Thank you to Manuel Silva, who took over from Mariano as the head of InnoVentures, for allowing me to interact with the entire team and share investment thoughts almost on a daily basis.  Manuel is one of the best fintech investors I know, with a sharp and subtle mind. He is also a great operator.

In no particular order, I also have to mention Victor Matarranz, a formidable head of strategy for Santander and now head of private banking and asset management, Sigga Sigurdardottir and Ed Metzger both from Santander UK,  John Whelan who came in to lead blockchain innovation and now leads digital investment banking initiatives in Madrid, Julio Faura who is one of the most impressive experts on core banking systems and all things bank tech, Cristina San Jose the Chief Data Strategist of the group who taught me so much about data science,Rafael Esteban and Jean Laurent Pelissier with whom I interacted at InnoVentures, as well as Peter Jackson the former group head of innovation for Santander, and Michael Hvidsten (and his entire executive team) the CEO of Santander Consumer Finance Nordics.  Finally, Stephanie Lee on the comms team in the UK and now in Madrid was an excellent help every time we interacted.

I know I am forgetting a ton of people from the entire Santander group, whether at headquarters or in country, and for that I apologize.

I wish Manuel and his team at InnoVentures the best of luck in the immediate future and with the new group innovation leadership and direction. It goes without saying I have extended my help going forward and that we will stay in close touch, share ideas and who knows, co-invest together in the future. I trust they will take me up on my offer.

As for the new project I am working on, I will update you in due time and in detail.

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15

Oct

2018

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This is my last post on the Money 20/20 2018 extravaganza in Las Vegas. The event is coming soon, plus I need enough vacation to be properly rested before the craziness kicks in. I just realized I had discussed the event, the sessions, how to navigate all four days, how to plan and organize oneself as well as the specific sessions I was hosting or moderating, yet had not mentioned the startups attending the conference.

A proper conference focused on financial technology without startups is like an emperor with no clothes? This post is thus dedicated to the M20/20 2018 cohort.

First, there are three distinct startup categories:

 

 

 

The Startup Academy is comprised of 100 startups that all have raised less than $3 million in equity funding, been incorporated for less than 3 years and are a first time attendee of Money 20/20 USA, thereby insuring optimal freshness – investors love freshness. The application process is closed for 2018 and I encourage all fintech startups to prepare themselves for next year’s event. I cannot emphasis enough how much coverage and positive scrutiny one gets by participating. I understand the application process is managed in partnership with Medici, thus guaranteeing a professional outcome.

Startup Academy participants not only get exposure via the M20/20 marketing machine, they also get to interact with the advisory board – some of which I have co-invested in the past and I guarantee these people know fintech inside out – with investors and corporate partners during the office hours program, pitch training sessions, and Academy drinks – presumably to heighten the Las Vegas sensory overload experience.

The top 24 startups from the Academy were selected to participate in the pitch challenge, the winner of which will go home with a fat $25,000 grand prize. If I were the winner I would insist on fiat currency payout this year. One can never be too prudent. In what promises to be further proof of the rise of entertainment in all things and the advent of cross-functional expertise, one of the judges for the final round will be Shaquille O’Neal.

Incidentally, I will be a judge on one of the first rounds, thereby validating one does not necessarily need not be a former NBA star to select fintech startups. I used to play rugby, but that has never helped me in any way business wise.

Finally, Startup City will feature 58 startups on the conference floor. I have always found the concept a most excellent networking opportunity and as with every year, will dedicate half a day to pay a visit to all startups on the conference floor.

As for the startups themselves, I pored over the list, completed my homework and preliminary due diligence. I am intrigued by more than a handful of them but will not divulge my preferences ahead of the conference, what with the pitch challenge and all. Suffice it to say that most fintech sectors are represented, from payments to crypto, to b2b to directo to consumer, stablecoins to asset management tools, risk management platforms. There is maybe less of an AI flavor to this year’s participants and the crypto space is well represented. Anyways, I can’t wait to meet all, spend a tad more time with the ones that hit the current investment themes I am currently focused on and of course congratulate the pitch challenge winner. I encourage you to do the same, and meet as many startups as you can.

Of course, don’t hesitate to say hello if you spot me out and about.

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02

Oct

2018

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To each her own way of organizing for and experiencing Money 2020. I know some like to plan each day to the minute, making sure they are booked for meetings – no downtime shall be tolerated – and choose each of the sessions they will attend with great care. Others, and I have definitely been in this camp, like to wing it and let themselves be carried away by the ambient craziness.

I do like to meet at the venue, in so doing, aided by a pinch of serendipity and a splash of luck. No scheduled meetings for me. I have also not planned the sessions I wanted to attend ahead of the event, preferring the whim of the day to lead me. On this latter point, after having checked the agenda a few minutes ago I have decided to be more rigorous with my planning. Indeed, I was shocked, positively so, by the 18 topics at hand and the plethora of sessions for all four days. Have the Money 2020 organizers upped their game? I believe so given the number of very intriguing sessions I found while skimming through the entire agenda. Either that or I was not paying attention at all in 2017.

Without further ado, here is the short list of topics and sessions I will endeavor to attend – unless serendipity & luck force my attention elsewhere – from October 21 til October 24:

  • General Session Keynotes:
    • “The future of banking, fintech or tech fin”, moderated by Jim Marousco-publisher of the The Financial Brand on Monday 22ndat 11:15am
    • “Gradually then suddenly, the unbundling of the bank”, with Anand Sanwal, CEO and co-founder of CB Insights on Monday 22ndat 11:35am
    • “Hey Alexa, what’s next for voice commerce”, with Patrick Gauthierfrom Amazon on Tuesday 23rdat 10:50am
    • “Meet Interstellar: tokens as the new form of value”, moderated by David BirchDirector of Innovation of Consult Hyperion, with Adam Ludwinco-founder and CEO of Interstellar and Jed McCaleb, co-founder and CTO of Interstellar. I mean, David and Adam are two of my favorite people in the world, so there.

 

  • AI & Deep Learning: The entire track looks very enticing and is chaired by none other than David Shrier, Associate Fellow, University of Oxford; Lecturer & Futurist, MIT Media Lab; Founder & CEO, Distilled Analytics, so I know the quality of the content will be very high.
    • Automation in Financial Services: hype of reality, on October 21 at 9:55am

 

  • Blockchain & Crypto: This topic is chaired by Ian Khan, Filmmaker & Technology Futurist, Futuracy. I pored over every session of this track and I want to attend all of them. As simple as that. This topic will take place on Tuesday 23rdfrom 8:25am til 3:20pm. Lord give me strength!

 

  • Startup Challenge:Well, I am moderating the Group 2 semifinal on Monday 22ndat 1pm, so it would be poor form for me not to attend. Enough said.

 

  • The Fintech Revolution:chaired by John Rampton, Writer, Forbes; Founder, Wheelhouse Partners; and Founder & CEO, Dueand my good friend Chris Skinner, Author & Blogger, The Finanser Ltd. The entire topic looks very interesting and I had a tough time choosing my favorites.
    • “Building trust with consumers, explainable AI & the future of underwriting”moderated by Jenny Surane, Finance reporter with Bloomberg on Monday 22ndat 2:40pm
    • “RegTech Revolution” with Jo Ann Barefoot, Co-Founder, Hummingbird Regtech & CEO, Barefoot Innovation Group on Monday 22ndat 3:20pm
    • “Digital Humans & the fintech revolution”with Chris Skinner on Tuesday 23rdat 10:20am
    • “The Anthropology of Money”on Tuesday 23rdat 10:50am. There is no designated moderator for this one. Wink, wink, nudge nudge to my M2020 organizer friends, I would love to moderate this one. Paging Andrew Morris fromMoney 20/20

 

  • Breaking news & Fintech views:chaired by Chris Skinner. I swear, that man shadows me everywhere I go. Again, I am listing two sessions for this topic, one of which I am moderating, and as such will have to be present, it goes without saying.
    • “Cloud Banks”,moderated by myself, with the most excellet Scott Mullins, Head of Worldwide Financial Services Business Development, Amazon Web Services on Tuesday 23rdat 1:10pm.
    • “Marcus by Goldman Sachs”with Omer Ismail, Chief Commercial Officer, Marcus by Goldman Sachs, on Tuesday 23rdat 2:30pm. I bet everyone and their sisters will want to attend this session.

 

  • Banks & Personal Finance: chaired by David Poole, Director of Business & Brand Strategy, Publicis.Sapient
    • “Open Banking: What’s been achieved? What’ the commercial case?”moderated by Philippe Dintrans, SVP & Chief Digital Officer, Global Consulting Leader, Banking & Financial Services, Cognizant on Monday 22ndat 1pm. Ok, so the first reason I include this session is because I am keenly interested in all things open banking. The second reason, which is WAYmore important is because the moderator, Philippe Dintrans is the homonym of Philippe Dintrans a French rugby legend and one of my childhood heroes.
    • “Bank of the future”,moderated by Jason Gardner, CEO and founder of Marqeta, on Monday 22d at 4pm

It goes without saying that, although the above sessions caught my eye for a specific reason – whether some of the themes explored mesh with my own research and investment themes or whether I know the moderator and speakers will do a rocking job of it – that there are many other sessions worthy of your time. My humble curation is not an end all be all by far.

Finally, don’t forget to attend the pool part on Sunday night which I will co-host.

Incidentally, this is how James Wester thinks I will show up for the pool party:

That’s it for now and until my next post, happy readings and happy planning for Money 2020 Las Vegas 2018.

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