It was the best of customer service, it was the worst of customer service, it was the age of legacy thinking, it was the age innovation. Charles Dickens did not...
I recently listened to the My little hundred million episode of Malcom Gladwell's Revisionist podcast in which he discusses elite universities vs non-elite universities. One of the points Gladwell makes, illustrated with...
(I would like to thank Maya Zehavi for her invaluable editorial help as she pushed me to clarify my thinking.) Every technology has the potential to change us in ways we...
The below post was first published on The Financial Brand. As of December 2016, the Bureau of Labor Statistics shows the US financial services industry employing 8.4m people. This figure includes credit and non...
I have been thinking about the evolution of the innovation function inside financial institutions (innovation groups, labs, incubators, corporate venture function, R&D, IT) and outside (accelerators, consultancy firms) both from...
Even though the digital age finds its root in the 1950s with the rise of computers, we had to wait until the mid 1990s and the rise of the internet...
It's a funny thing, productivity. Very easy to define - producing more with less - but more difficult to measure. Productivity is easier to define for a given company (revenue...
Roberto Ferrari recently tweeted this: From roboadvisory to p2p lending to crowdlending, to PFM, to mobile wallet concepts focused on payments, to the early days of bitcoin, there is a long...
With poetic license and my apologies to Shakespeare and his fans. "...
Who will capture the most value from the financial services industry transformation via fintech? Consumers, incumbents, disruptive startups, large new entrants? All of them, none? Further, will the answer be uniform...
